Support
Shipping & Returns
Shipping Policy
At Mad Lips 21, we take great care in shipping your orders in a timely manner. Our shipping rates are calculated based on the weight of your order and your location. We use eco-friendly packaging materials to reduce our environmental impact. Please allow 2-3 business days for processing your order, in addition to the shipping time. If you have any questions about our shipping policy, please don't hesitate to contact us.
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Shipping Costs and Delivery
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Shipping costs will be calculated at checkout and may vary depending on the destination.
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We offer standard and express shipping options. Estimated delivery times will be provided during the checkout process.
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For international orders, please note that additional customs fees or taxes may apply, and the buyer is responsible for these charges.
Delivery Timeframes
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Standard delivery within Canada typically takes 3 to 10 days.
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International delivery times may vary and will be provided during the checkout process if available.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from Mad Lips 21. If for any reason you are not, you may return or exchange your item within 30 days of purchase. Items must be unused and in their original packaging. Shipping charges are non-refundable. To initiate a return or exchange, please contact our customer service team. We will provide you with instructions on how to return your item and issue a refund or exchange once we receive it.
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Non-Returnable Items
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Custom-made canvases are created specifically for you and cannot be returned for a refund or exchange if you change your mind.
Damaged Items
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In the unlikely event that your order arrives damaged during delivery, please contact our customer service team within 7 days of receiving the item.
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To report a damaged item, please provide clear photographs of the damaged packaging and product.
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We will work with you to arrange for a replacement or refund for the damaged item as per our policy.
Return Process
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To initiate a return, please contact our customer service team at [Contact Email] within the eligible return period.
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Our team will guide you through the return process and provide you with further instructions.
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Return shipping costs for eligible items due to damage during delivery will be covered by us.
Contact Information
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If you have any questions or need assistance with the return process, please contact us at info@madlips21.com or 438.809.2332